The following are questions we are asked from time to time. We will try very hard to keep this list current and add to it often.

Q: I can't view all the photos, can't see second page of photos, can't get to the shopping cart, shopping cart is empty, can't get to the second or third page of the shopping cart. There may be more symptoms...
A: You must have cookies enabled to use the store portion of the site (Photoreflect.com). Please see the following article: How To Enable Cookies

Q: How do I locate the image number of a photo that is posted online?
A: To find the 'Image Number' of a photo:
1.) Find your event on our site and open the folder by clicking on your team/event name.
2.) Click on a thumbnail sized image. This will bring up a larger version of the photo. 3.) Beneath the photo you will see the "Image ID" number. This is the photo number.

Q: I Need help ordering collages online. When I order a collage online, how do I order the rest of the photos in the collage without getting charged for multiple collages?
A: Please see the Collages link at the top of our main sports page for collage examples and "How to order collages online" information. If you prefer to print out the information, here are printable instructions (excerpt) on How to order collages online.

Q: Can a photo be cropped to focus more on my son/daughter?
Q: The photo seems a little dark, can it be brightened?
A:Yes and yes. Every single photo undergoes a careful editing process before it's printed. All photos are cropped to get the best composition (unless it's not needed), color corrected to make adjustments for poor lighting conditions and sharpened when the focus is a little off. You can see an example below.

Before	After

Q: How can I include instructions with my order?
A:After you have filled your shopping cart and you are going through the checkout process, you will be presented with a window where you can send me special 'Instructions'. This is where you can let me know of any design suggestions you may have. This is also where you will type in the athletes number, name & position (the team and year I will already know).

Q: Can I get a price discount if I want to order a large quantity of prints?
A:Yes, quantity discounts are now built in to the price structure. You will see your discounts reflected in your shopping cart. Or, simply call and let me know how many copies you need and I can give you a discount based on how many prints you want to order.

Q: Can you come out to photograph action shots of my son/daughter at a sporting event?
A:This is a case-by-case matter. There is often some red tape that has to be addressed before I can legally photograph certain sports organizations. Generally speaking, I will always try to come out and shoot by request if ultimately it would be worth the time and effort to do so. Please don't hesitate to call or e-mail with your request and I assure you I will give it consideration and come out if possible.

Q: How do I give you the text information that will appear on the collage or trading card I order?
A:After you have filled your shopping cart and you are going through the checkout process, you will be presented with a window where you can send me 'Comments or Instructions'. This is where you will type in the athletes number, name & position (the team and year I will already know). This is also where you can let me know of any design suggestions you may have.

Q: Can you crop one of my sons/daughters photos so they are closer to the center of the photo?
A:Every single photo ordered at DT Studios goes through an editing process prior to printing. Cropping for best composition, color correction if necessary and sharpening are all part of that careful process. Your son or daughter will appear as large and balanced in the frame as possible, without being overly crowded or cropping out important elements of the picture.

Q: Can I order by phone instead of using my credit card online?
A:Absolutely. We understand that there are customers who would rather not order online. We can not accept credit cards by phone however, orders by phone must be paid by check, cash or money order.

Q: Can I use a credit card for phone orders?
A:At this point in time, we can not accept credit cards by phone or at our studio. All orders by phone must be paid by check, cash or money order.

Q: Can I save on shipping if I pick up my order?
A:Most of the time the answer would be no (unfortunately). I do not operate a photo lab here locally. The photo lab I use for all my processing ships directly to all my customers from Virginia. It costs a few dollars more but their outstanding quality and quick turn around time are worth it.

Q: What if I want to order a collage but I can't find as many images as required?
A:Oftentimes, collages look much better with fewer images. It enables the photos to be larger and more detailed and also benefit from being un-crowded and less busy.

Q: I put my images into an online album but now I can't find the image numbers?
A:If you have already placed your images in an album at the store you can find the image numbers by doing the following:
1.) Each image within the album appears with three small icons along the left side of it. A shopping cart symbol, a magnifying glass symbol and an envelope symbol.
2.) Click on the magnifying glass it will bring you to a page that shows the image number.

Q: Do you do any other photography besides sports?
A:I have tried a lot of different areas of photography. What I enjoy most is shooting portraits (and just about anything else that is a challenge for me).

Q: How long will my sons/daughters event be available online?
A:It all depends on my servers storage space. So it's difficult to say specifically, but generally speaking an event stays online for about a year. Please don't wait too long to order your photos. A year is enough time and these images hold memories that you will cherish for your life time and your child's lifetime.

Q: You photographed my son/daughter last year and it's no longer available online. Can I still order photos?
A:This is a question that has me pulling my hair out. In the past several years, I have had many requests to see if I can dig through my archives for past events. Each time, I have taken the time locate them and re-post them online, it has infrequently resulted in an order. I wouldn't mind putting out the time/effort as long as I knew the effort would be acknowledged to some degree.

Q: How long until I receive my order?
A:Most orders take approximately five working days from the day they are submitted to the lab. Under normal circumstances that is, there are exceptions depending upon what is ordered. Large prints and Specialty items generally take a little longer. Choosing Priority shipping can make a big difference during the busier mail periods.

Q: Can you frame my collage order?
A:Yes, we now do quite a bit of framing. Something new here at DT Studios. Please call for more information. Generally, it can add about $50 to the cost of your order.

Do you have a question that is not listed here?
Please let us know. dave@dtstudios.com